Quote Terms & Conditions

TERMS AND CONDITIONS – GENERAL INFROMATION IN ACCORDANCE WITH ACT 36 OF 1947

1. Validity of Quote
This quote is valid for a period of 30 days from the date of issue. Prices and availability of services are subject to change after this period.

2. Scope of Services
The services outlined in this quote are based on the information provided by the client. Any additional requirements, unforeseen conditions, or modifications may result in an updated quote. This may include, but is not limited to:

a. There are more pests present at the site than what was stated before the quote was created.

b. Incorrect information was provided causing a change in service requirements.

c. The cause of the infestation or the issue concerning the infestation is more severe than what the customer is aware of.

3. Acceptance of Quote
A service will only be scheduled and confirmed upon receipt of the client’s payment for the quotation, within the validity period. By accepting this quote, the client agrees to the terms and conditions outlined herein.

4. Payment Terms
Full payment will be required before the service is booked. As soon as payment is received, a date and time will be reserved for your service.

5. Cancellation and Rescheduling
Cancellations or rescheduling requests must be communicated at least 24 hours in advance. Failure to do so may result in cancellation fees.

6. Liability
While every effort is made to deliver professional and effective pest control services, Steiner Pest at Home is not liable for any pre-existing conditions or consequential damages arising from the treatment.

7. Health and Safety Compliance
Clients must ensure that the premises are accessible and safe for our Pest Control Officers. Any health risks or hazards must be disclosed before service commencement. Certain measures may need to be taken prior or post service in order to maximise results and/or comply with health and safety. This is dependent on pest type and will be disclosed to you upon booking your service. Please take note of the following: 

• All pets, wildlife, persons not involved with the application must be cleared away from area of treatment.
• Pest control measures (incl pesticides/chemicals) shall be administered in accordance with legislation/industry practice and/or standards/manufacturer prescripts, by registered pest control operators only, consequent to Bidvest Steiner conducting a survey of the site/premises and the Client’s approval of the pest control measure to be administered.
• Client must refrain from handling/interfering with/disturbing/disposing of any pest control measure.
• The client must acquaint itself with information regarding pest control measures, follow instructions/precautions and comply with safety measures and warnings provided by Bidvest Steiner, incl to observe any re-entry period consequent to fumigation.
• Only Bidvest Steiner to dispose of any waste concerning pest control measures (incl the packaging).
• The client must ensure information regarding Bidvest Steiner’s pest control services and measures are disseminated. Client must immediately inform Bidvest Steiner regarding any allergens prior to administration or negative consequences/side-effects consequent to administration.
• Note: In case of poisoning or contamination, apply first aid and seek immediate medical advice or attention. Material Safety Data Sheets/labels/information herein to be provided to emergency/medical personnel.

8. Force Majeure
Our company is not liable for delays or non-performance due to unforeseen circumstances beyond our control, such as extreme weather, natural disasters, or government regulations.

9. Governing Law
These terms are governed by the laws of South Africa. Any disputes will be subject to the exclusive jurisdiction of the courts in South Africa.

The information provided herein is supplied in good faith and is not exhaustive. The intention is to brief the client of essential matters concerning environmental, health and safety issues relating to a recommended pest control measure. This document should b  e read with the Bidvest Steiner’s quotation, and the latter does not accept liability unless due to its gross negligence/wilful default.